Showing posts with label First Time HomeBuyer. Show all posts
Showing posts with label First Time HomeBuyer. Show all posts

Thursday, October 22, 2009

So, uh, What are you wearing right now?





Thesaurus.com lists the definition of  "out-of date" as:


Main Entry: outdated/out-of-date


Definition: old-fashioned
Synonyms:
anachronous, antiquated, antique, archaic, back number, behind the times, dated, dusty, démodé, has-been, moth-eaten, musty, not with it, obsolete, old, old-hat, out, out-of-style, outmoded, passé, square, tired, unfashionable, vintage
Antonyms:
current, fashionable, modern, new, popular, up-to-date







Although the home design industry, architects, and designers pride themselves in differentiation, style and design, lately I'm not 'feelin' it' when walking display homes across the country.  Understandably, with existing new home inventory still at 7.3 months of supply, builders are avoiding risks when finishing homes or offering options.  This very real challenge has led my builder friends to limiting options and finishes to what is 'safe'.


Unfortunately, in the words of the Cowboy Junkies,  "My heart doesn't beat like it did once before".  I used to leave models and design centers overwhelmed and desirous with personal wish lists and 'option envy'.  To be honest, lately, it's been a little 'blah'.  I would say it might be time to add a little spice to the relationship. Ok, I'll come clean - I've secretly been eying custom home product.  But honestly, it didn't go any further than that...
 
Home buying is both an emotional and financial decision. A goal, then, is to help the consumer fall in love with your home, over the other 262,000 new homes across America that currently have a 'for sale' sign in the front yard.


 The great thing for us to observe from custom builders (who really seem to be doing ok, right now, given everything) is not how many options they offer, but what options help their product stand out.  Obviously sku reduction focus' will continue with all of the large builders, but let's make ultra-sure the options left are the ones that make a home buyers heart beat faster and fall just a little short of breath.  No matter who the buyer target, there is something out there your competitor isn't doing. And have you EVER seen a custom house without a fireplace? At least not one that made you hot...(sorry, bad pun intended)



Back to the definition above: I think the antonyms are what catch my eye here. current, fashionable, modern, new, popular, up-to-date. In our category, custom builders are doing very well with contemporary fireplace options. The great news is, there are now modern fireplace options in every price point.  If the first time buyer has a choice between a home with a traditional woodburning fireplace (or Heaven forbid - NO fireplace!) and a beautiful modern work of fire art, which would they choose? Not always, of course, but much of the time.
Don't kid yourself - I am not just seeing this in Miami and L.A. - try even Indianapolis, Raleigh, and Atlanta.


It is a well known fact in retail that you have to offer flavor to drive the basics.  As an example, in apparel retail, when white and black tee shirts (easily 60% of the sales) are offered on a table with trend right colors, sales of the basics AND colors increase.  A modern fireplace is like that trend-right color on the tee shirt table.  It draws the consumer in, creates an emotional and memory connection point. Now the future homebuyer has got a little crush on you, and those other 262,000 homes out there don't seem quite as exciting.





Heatilator launched a really exciting product this year that addresses this market at a terrific value.  The modern Evolution is built on the same chassis as the Novus (the best selling direct-vent gas fireplace ever) and has an incredibly modest pricepoint. If you are currently offering the Novus, or would like to offer a modern option with minimal changes to your framing, consider offering the Novus and it's modern sister, the Evolution


Let me know what you are doing with options and finishes in your homes to 'keep the fire burning' and the love alive.



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The Design Minds at Hearth and Home Blog is geared to support design center staff and the new construction industry in selling options and upgrades to the new home consumer. Subscribe for updates. Contact Krisann Parker-Brown for merchandising or marketing support of your design center. She will be happy to work with you on your assortment and presentation to ensure you are on track for upcoming decor trends and your target home buyer.


Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems.


Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience.




Krisann is a member of the Retail Design Institute. Contact her at brownkr@hearthnhome.com or 952-985-6537.


Wednesday, June 24, 2009

Selling Points For The First Time Home Buyer


The Wall Street Journal reports that both price AND move-in condition are important for first time homeowners. (Tips for Selling Your Home to a First-Time Buyer, Amy Hoak, Wall Street Journal) The article is educating home sellers on tips to appeal to the first time buyer while competing against foreclosures and short sale properties. As a new home builder, you can also stand out against the sea of less desireable product.

Price, Value and Service-

Of course, price is important, but not all important. The $8,000 tax credit is running through December 1st, but there is discussion of a possible extension. To entice first time buyers and differentiate from the competition, consider developing a 'match it' program or discount toward upgraded options. In addition, anything you can do to help simplify the rebate process (i.e. being a resource on the credit, pre-filling out any forms they will need to apply for the credit, providing more information on the specifics of the credit etc.) will be appreciated by this audience.


Model Homes -

While Hoak advises sellers to maintain and stage the homes, it points to how important decorated model homes are in the new construction market. Professionally decorated models fuel the hunger for a beautiful new home. Used homes on the market are often poorly decorated, cluttered and overly personalized, and cannot compete with the excitement and design you can showcase in a model.

Models are a terrific opportunity to show alternate uses for space that the potential buyer may not have considered - a staged laptop work station in the kitchen, turning one bedroom into a fitness/yoga room or a home office - Be careful of showing only one 'lifestyle' in your model series; for example not every model should have 2 'kid bedrooms'. In a well decorated and merchandised model, the home buyer can begin to think about their own life in the environment, not wonder about the life of the current occupant.

New Versus Used - Reliability and Warranty -

First time home buyers may be quite accustomed to just picking up the phone and calling the landlord when something breaks - highlight your warranty and reliability to ease their mind. Consider offering extra coverage or extended warranty coverage for these nervous buyers. In addition highlight your customer satisfaction scores regarding quality and reliability.

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Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems.

Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience.

Krisann is a member of the Retail Design Institute. Contact her at brownkr@hearthnhome.com or 952-985-6537.