Thursday, April 17, 2008

Marketing to Women - "Women Are The Best Index of the Coming Hour"




I am very excited to announce that Andrea Learned, a highly thought of National expert in marketing to women, shares great thoughts with us on the importance of marketing to women, and what we can learn from 'paying attention'. Learn more from her at the upcoming M2W Conference in Chicago.

I also love this post from Andrea: Women See a Home, Men See A House

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"Women Are The Best Index of the Coming Hour"
Andrea Learned

American philosopher Ralph Waldo Emerson wrote this oft-repeated observation, and I've used it as a tagline of sorts, since founding Learned On Women in 2004. As socio-anthropologist and author Helen Fisher observed in her book, The First Sex: he "correctly discerned another feminine faculty related to web thinking [Fisher's description of how women tend to think more holistically]: women's keen sense of future possibilities."


To me the simple sentence (or clause, I've seen it referenced both ways) makes two great points:
1) That it's worth paying attention to what women are doing, saying, thinking; and,

2) That women are an index - which I take to mean that they are a good indicator, but not necessarily always the final and ultimate word on trends and cultural shifts.

As Fisher continues (p. 19 of the softcover edition, by the way):

"Both men and women have some ability for planning long term. I have found no concrete evidence that either sex is more skilled at this essential task. However, a few business analysts believe that women are apt to think long term more regularly, while men are more likely to focus on the here and now."

A few immediate examples come to mind - from the realms of investing and home-buying. Women seem to manage to ride out the ups and downs of the market a bit more easily than men are thought to. And, when women buy a first home, for example, they will more likely treat it as a commitment to the neighborhood/community and think way ahead to when they may have their babies and where those kids will go to school, etc. Men, with their more linear-leaning minds, on the other hand, might just see the building materials/construction quality and the price/square foot.

It makes sense on an evolutionary level as well. Women have adapted over hundreds of years to be generally available for the long term (about two decades) in order to raise their kid. Alternatively, men may not have that natural tendency (though obviously many do stick around), and have adapted to more immediacy in all situations. (Why Beautiful People Have More Daughters is a fun and accessible primer on some fascinating evolutionary psychology - if this line of thinking is of interest to you.)

But, I digress. Women, as a whole, are indeed a great indicator because they do seem to see a longer/broader picture, which is why women can be so helpful to marketers in identifying significant consumer shifts. Today's hottest marketing trends may be the "local,""green" and "storytelling" movements, for example. From whence do you think those bubbled up? From the people who have long focused on community and future generations/sustainability - which happens to fit the way a typical woman thinks quite nicely.

One more thing, I really do like to focus in on that "index" part of Emerson's quote a bit more heavily. Yes - women are a great indicator, but don't leave it all in their hands. Men are still very much a part of the world, the last time I checked. Their here and now insights may turn long-held views on their heads, and cause the huge shifts in society that women then will more slowly mold and shape. Gadgets and technology, stereotypically a man's world, for one, completely re-directed culture - right? Now women are the ones to watch - in how they use or don't use it.

Anyway - when you read Emerson, you definitely get the sense that he thought highly of women. His quote is a good, here/now and memorable reminder for those of us mapping out longer term strategies for connecting with consumers.

Andrea Learned
Women’s Market Expert, Author and Trendspotter
Learned On Women


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Andrea Learned is the co-author of Don’t Think Pink: What Really Makes Women Buy – and How to Increase Your Share of This Crucial Market and a respected thought leader on marketing to women and marketplace gender trends. Since 2000, she has studied, worked in and become internationally recognized for writing about how women buy and how gender affects marketing approaches. Known for her independent and progressive take on the topic, Andrea is currently focused on how to make marketing to women obsolete – in that by serving perhaps typically “feminine” brain traits, brands will actually serve the now more holistic buying minds of all their customers.

Currently, Andrea serves on the Advisory Board for The Vine Conference (new thinking on the meaning of community) and the WorldPulse Magazine Founder’s Advisory Council (advancing the world through the support of women globally). In addition to continuing study of the women’s market, she is now exploring the new male consumer - and how the marketing to women rules will apply, or not - for a future book.

Andrea has a B.A. from the University of Michigan. She has written for numerous industry trade publications and regularly writes for the Huffington Post, eBrandmarketing.com, and Marketingprofs.com, as well as her own blog, Learned On Women. She has presented her views to business audiences globally, and has been interviewed for a wide variety of local radio shows and podcasts, as well as for print publications such as AdWeek and The Los Angeles Times.


Note: This post first published, April 3, 2008, on eBrandMarketing.
Permalink


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The Design Minds at Hearth and Home Blog is geared to support design center staff and the new construction industry in selling options and upgrades to the new home consumer. Subscribe for updates. Contact Krisann Parker-Brown for merchandising or marketing support of your design center. She will be happy to work with you on your assortment and presentation to ensure you are on track for the upcoming decor trends.

Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems. Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience. Contact her at brownkr@hearthnhome.com or 952-985-6537

Wednesday, April 16, 2008

Learning from Retail: Leveraging the Relationship



Maintaining a Customer For Life


With new home build numbers down, one road to improved fiscal performance is through the options and upgrades leveraged in the design center and model home sales process. However, if you are reading this, I don't have to convert you, I'm "preaching to the choir". One avenue that many of us have not explored to full potential is post-close sales with your satisfied customers.

In retail, maintaining an ongoing relationship with clientele is critical. Retailers spend lots of money to determine the frequency a consumer will visit, how long they shop, and how much money they spend per trip. Ultimately, though, it is the personal relationships that ring the register. Salesperson providing a solution to the consumer.

Can I tell you how thrilled I was when my personal Nordstrom's sales person called to let me in on the upcoming shoe clearance? And what styles I had tried on that were just marked down? (and yes, he got me...to the tune of 3 figures. I refuse to say what those 3 figures were...)

The April 9th issue of AdAge highlights a study of the importance of friends and family opinions on consumer choices. 84% of consumers said they trusted advice from friends and family over information from TV ads (69%), Internet Search information (67%), Magazine ads (60%), Newspaper ads (55%) and it just goes down from there. Most of us are measuring customer satisfaction, an important measurement, absolutely. However, how many of us are capitalizing on customer satisfaction?



Post Close Selling

Expand the OutDoor Living Room With the Dakota Outdoor Fireplace

If you don't have a customer referral and reward program, or if you are not highlighting customer testimonials in your marketing materials, sales offices and on your website, you are missing the boat.

Consumers are staying in their homes longer, for now. Opportunities for a post-close sale include finishing the basement, adding an outdoor living room for entertaining friends and family, adding amenities the consumer regrets not choosing, or making life even better with closet or garage organization, a home theater system, and yes, a second fireplace.




Some food for thought for your home buyer: Who knows your needs better than the builder and designer that just built and personalized your home with you? Who already has leveraged competitive costs and the best quality trades in your region? What builder can take care of things to save you time and frustration on a remodel project? If you have done your job meeting the needs of the consumer in the home buying process, this will obviously be you, their builder of choice.
They are a highly qualified lead, and you own all their contact and personal information! Priceless!

It is time we all developed a "Maintaining a Customer For Life" mentality. Many builders are now building for all the life stages of the consumer; first time, move up, active adult. After building even more value and personalization into their current home, shouldn't you be the builder that your customer thinks of first when they are ready for their move-up or active adult new home?


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The Design Minds at Hearth and Home Blog is geared to support design center staff and the new construction industry in selling options and upgrades to the new home consumer. Subscribe for updates. Contact Krisann Parker-Brown for merchandising or marketing support of your design center. She will be happy to work with you on your assortment and presentation to ensure you are on track for the upcoming decor trends.

Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems. Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience. Contact her at brownkr@hearthnhome.com or 952-985-6537

Friday, April 11, 2008

AT HIGH POINT: Model Homes With Wow: The Delight Is In The Details



Kidney Desk from Aspen Home


Hello All! Here is the exciting content I promised! Cori Dunn is a shelter industry expert, very highly thought of in the competitive and fast changing home furnishings and home improvement / decor world. Cori has graciously agreed to bring us the very latest from this week's High Point Home Furnishings Market.


Cori details the latest home furnishings trends, and advises on small details that will update the look of your design center and model homes without breaking your budget. Cori is also available to create consumer centric content for your builder website or printed materials.
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AT HIGH POINT:
Model Homes With Wow: The Delight Is In The Details

By Cori Dunn
Crispy Content

With traditional retail furniture store sales in the doldrums, home furnishings manufacturers are looking for new customers. Residential interior designers, and even more specifically, design centers, are the top choice of many companies that sell lighting, decorative accessories, furniture, rugs, wall art and other home fashion products.

At the spring 2008 High Point Market last week, manufacturers talked up new products, programs and services geared to residential designers’ unique needs. Although relief is in sight for their old-time retail customers (industry analyst Mann, Armistead and Epperson Ltd. (http://www.maeltd.com/) forecasts furniture store sales will pick up in the second half of the year), it seems design centers are more than a mere target market du jour. Convenient online ordering, faster shipping, and a greater willingness to offer products in custom colors and sizes are just some of the signs of vendors’ genuine commitment to your satisfaction.

High Point exhibitors also have bragging rights to some of the world’s most amazing wholesale showrooms. Need inspiration for that new model home? The High Point Market’s 12 million square feet of show space fills an entire city with decorating and display ideas. Created by immensely talented merchandisers and visual display artists whose creativity and imagination never seem to run dry, High Point is a living textbook…a treasure trove of ideas you can put to use in your model homes and design centers. Here are a few that you can put to use today.


Create rooms that reflect a lifestyle. Aspen Home (www.aspenfurnituregallery.com) paired a lovely European-inspired writing desk and breakfront in a home office setting created with a busy lady executive in mind. Her favorite magazines, a vase of flowers next to a laptop, a pretty alabaster table lamp are details that cinch the look. And did you notice? Arranging books by the color of their binding gives the lighted shelving a polished look.


Use everyday items in every display. In a cozy home entertainment vignette, Jena Hall from Aspen Home (www.aspenfurnituregallery.com) turns magazines, bottles of soda and a remote control into inexpensive props. A ceramic bowl filled with crunchy snack mix brings color, texture and more realism to the set.


A snazzy bar at Global Views (http://www.globalviews.com/) becomes a mini vignette stocked with fresh flowers, a burning candle and icy drinks. Did you notice: The ice cubes in the glasses and pitcher are made of clear plastic.


Tread lightly with trends. Rather than invest in big pieces that will be dated next season, depend on small accessories to keep your model home current with today’s top color trends. Accent pillows and other home textiles at Palecek (http://www.palecek.com/) bring in a jolt of bright green, this season’s hottest hue.



Learn the art of art arranging. Consumers’ growing interest in all things arty has spawned a big market for mass produced paintings, sculpture and more. Traditional rooms look right with many small, well-framed pieces on a wall. For a more modern approach, choose one enormous piece—Global Views (http://www.globalviews.com/) opted for a linear abstract painting to accompany an equally geometric chair, table and lamp.


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About Cori Dunn

Cori Dunn is President and Chief Creative Officer of Crispy Content. Based in Chicago, Crispy Content provides web content, custom publishing and other marketing communications services to a broad range of companies in the home furnishings industry. The founding editor of Vance Publishing’s Furniture Style magazine, Cori also created and edited Residential Lighting, Home Fashion Forecast, OFFICE and other trade titles during her 20-year career at Vance. You can reach Cori by email at crispycontent@sbcglobal.net.


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The Design Minds at Hearth and Home Blog is geared to support design center staff and the new construction industry in selling options and upgrades to the new home consumer. Subscribe for updates. Contact Krisann Parker-Brown for merchandising or marketing support of your design center. She will be happy to work with you on your assortment and presentation to ensure you are on track for the upcoming decor trends.

Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems. Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience. Contact her at brownkr@hearthnhome.com or 952-985-6537

Tuesday, April 1, 2008

High Point Market - Sherwin Williams Residential Finishes Forecast




All Images From High Point Market Live

Sherwin Williams is a member of the Color Marketing Group. Their chemical coatings division travels the globe as well as the US understanding residential preference and trends. They are forecasting 3 main themes for growing trends in home furnishings residential and interiors.

Their three newest forecasts are titled Rustique Chic, Refine, and Luxe. Kathy Andersson, color marketing manager, speaks in this short video about these 3 stories.


Rustique Chic - Features worn, coated, crackle finishes, drift wood, and may even see the resurgance of oak.



Refine- Scandinavian, creamy whitish greys and rub through's, Navy, fruit wood and exotic woods, even a consumer electronics influence. While at the Vegas market, we saw the beginnings of re-emergence of (dare we say) 'pickled' or white and grey washed woods in occasional pieces, frames and mirrors.





Luxe - Opulence refined and luxurious, a continued trend in silver, (the word is that it is not going anywhere soon), silver glaze over black for kitchen cabinets. As we see gold come back into personal accessories and jewelry, you will see it gain momentum in home, starting with home accessories. The forecast indicates surprise and fun, but not an over the top approach.





The High Point Market will be happening next week, and I am excited to announce we will have a guest blogger who will recap the key messages and standout items from the show. Cori Dunn is a home industry expert who will have great information for us, I can't wait! High Point will be doing a presentation on Swedish design, and impact on the American shelter categories. As the topic of 'design' becomes more important and all encompassing, it is only natural to look again to the Scandinavian influences.

If you are close to a National or regional home furnishings market, I encourage you to go once or twice a year. You will get an amazing amount of insight, and be able to talk to your consumers with authority about what you have seen. It will also recharge your display creativity and give you great merchandising ideas for your design centers and model homes.

The leading US markets are Las Vegas (especially for contemporary and transitional), High Point (traditional and transitional), Atlanta, Chicago. Even regional markets (LA, Dallas, Minneapolis, Boston) have lots to see, as the major manufacturers have at least some presentation. Subscribe to email updates from markets to hear about trends, attend training webinars, see speakers and do networking. Attendees at High Point next week will hear Martha Stewart speak.

Here at Hearth and Home, we will absolutely have the perfect fireplace, mantel and surround to complement current and emerging decor trends for your home buyers. Fireplaces are the focal point of a home, and create an emotional connection with your home buyer like no other category. Visit www.fireplaces.com to see the newest award winning designs, or create your own personal dream fireplace with our exclusive Hearth by Design tool.

Being current and knowledgeable about upcoming decor trends will differentiate your design center and give your home buying consumers an added confidence. Finishes impact most categories in your design center, especially flooring, trim and cabinetry. Setting your design center apart from the rest is important in this competitive market.

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The Design Minds at Hearth and Home Blog is geared to support design center staff and the new construction industry in selling options and upgrades to the new home consumer. Subscribe for updates. Contact Krisann Parker-Brown for merchandising or marketing support of your design center. She will be happy to work with you on your assortment and presentation to ensure you are on track for the upcoming decor trends.

Krisann Parker-Brown is the merchandising manager for Hearth and Home Technologies, the leading manufacturer and retailer of fireplaces and hearth systems. Krisann supports design centers and new construction builders in presenting Heat & Glo, Heatilator and Quadra-Fire hearth systems, and consulting on design center merchandising, point of sale and the consumer experience. Contact her at brownkr@hearthnhome.com or 952-985-6537